At VDMS Pty Ltd (VDMS), we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and protect your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect personal information when you:

Submit an enquiry or contact form
Communicate with us via email, phone, or website
Place an order or engage with our services
Provide feedback or participate in promotions
This can include your name, phone number, email address, business details, and any other information relevant to delivering our services.

2. How We Collect It

We collect your information when:

You enter it directly on our website or contact us
You interact with our service or support team
You access our digital platforms or subscribe to updates
We may also automatically collect website usage data (browser type, operating system, referring site) to help us improve your online experience.

3. Why We Collect It

We collect your personal information so we can:

Provide product or service information and updates
Process orders, bookings, or support requests
Communicate new features, opportunities or promotions
Improve our services and understand customer needs
We may contact you via phone, email, or SMS where appropriate.

4. Who We Share It With

We may share your information with:

Our team and trusted contractors for operational needs
Third-party service providers (e.g. logistics, support tools)
Legal or regulatory authorities where required by law
We only disclose what’s necessary, and ensure those parties are bound by similar privacy obligations.

5. Overseas Data

Some data may be stored or processed using systems outside Australia. In such cases, we ensure appropriate safeguards are in place to protect your information.

6. Security

We take data security seriously. VDMS uses secure systems and controls to protect your information from misuse, loss, unauthorised access, or disclosure.

However, transmission of data over the internet is never completely secure. While we take reasonable steps to protect your data, we cannot guarantee security for information shared online.

7. Access or Update Your Information

You can request access to or correction of the personal information we hold about you. Email us at sales@vdms.com.au. A small administrative fee may apply. In certain situations, we may decline access as allowed under the Privacy Act.

8. Complaints

If you’re concerned about how we’ve handled your information, please contact us in writing:

VDMS Pty Ltd
Unit 5, 29–39 Business Drive
Narangba QLD 4504
Email: sales@vdms.com.au

We take all concerns seriously and will respond as soon as possible.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website and take effect immediately. Please review it periodically.

10. Website and Cookies

When you visit our website, we may collect anonymised analytics data via cookies to help us understand site traffic and user behaviour.

Cookies are small files stored on your device. You can manage cookie settings in your browser. Disabling cookies may affect your ability to use certain features of our website.

We may also use third-party services (like Google Ads) to deliver targeted content. These services may use cookies to personalise ads.

11. Third-Party Links

Our website may include links to third-party sites. We’re not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

Privacy Policy